MAKING A PURCHASE
Making a purchase online at www.appleandsage.co.uk is quick, easy and available 24 hours, 7 days per week (Subject to site maintenance). Simply browse our online store and ‘add to shopping cart’ any item you wish to purchase. Once you have finished shopping and are sure you have the correct quantities, simply click the ‘checkout’ button where you will be asked for a few details in order to complete your order.
We accept Mastercard, Visa, Visa Debit, Visa Electron, Solo and Maestro Cards.
Our payment process is operated through Pay Pal Pro via a secure server. All your card information is encrypted using the latest secure technology and passed directly to Pay Pal Pro for authorisation.
We can only process your order once authorisation has been obtained.
Apple & Sage does not store any financial information provided by the customer.
Most orders are dispatched within 2 working days of receiving your order. We make every effort to deliver your goods in the shortest time possible. If the item which you order is out of stock or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait. Our website is closely monitored and updated on a daily basis so hopefully this minimizes any disappointments.
Post & packaging costs are as follows:
£3.50 for lighter orders via Royal Mail
£7.00 for heavier or bulkier orders.
For quotes on delivery outside the UK, please contact us by email.
DESCRIPTION OF GOODS & PRICING POLICY
As all items are individually handmade there may be some variation in the beads used. The overall colour will, however, match that of the picture and item description. All images and product specifications will reflect the products as closely as possible. Should you require any further information on any of our items, please contact us by email.
All prices are correct at the time of going to press, inclusive of VAT at the current rate. We do, however, reserve the right to change the price and specification of products without prior notice.
We hope that you will be delighted with your order. However, if you are in any way dissatisfied with your purchase, please notify us within 24 hours of receipt either by phone or email. Items should be returned in their original condition within 7 days. Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post. We will process your refund as soon as we receive your parcel. We will not grant a refund or exchange on any product that fails to reach us.
We regret that special order items may not be returned unless they are faulty.
Apple & Sage is committed to ensuring that your privacy is protected and will not disclose buyers’ information to any third parties.
We may periodically send promotional emails informing you of new products and special offers or other information that we hope you find interesting using only the email address you have provided.
Should you wish not to receive any such emails, please contact us to remove your name from our marketing list.